Terms & conditions

Business details

SS Flights is operated by SSSAF HOLDINGS PTY LTD (ABN 57 696 986 964).

What this website offers

SS Flights provides flight sourcing, travel strategy and concierge support. It is not an airline or a live booking website. Website enquiries and Quick Scan requests ask the team to review your requirements; they do not create a booking or reserve a fare.

Indicative information

Examples and estimates shown on the website are illustrative. Flight availability, cabin features, prices and any proposed itinerary need to be confirmed for your particular journey. Airline and independent booking-provider terms apply to their ticketing and fulfilment services.

Your enquiry

Please provide accurate contact and journey details and check the full enquiry form before you submit it. Do not include passwords, verification codes, payment card details or passport documents. Sending an enquiry does not make a payment.

Paid services

The current service fees are A$199 for SS Access, A$499 for Priority Concierge and A$888 for Private Express. Each is a one-time payment for the service described below, not a flight-ticket payment or a recurring subscription. Flight tickets and optional third-party costs are separate and are not deducted from the service fee.

Payment confirms the selected service only. It does not reserve a seat or fare and does not guarantee that a suitable opportunity, itinerary or completed booking will be available. Seats, fares, schedules and airline action remain subject to availability and the relevant airline or booking provider’s terms.

SS Access

The A$199 SS Access fee is a one-time community access fee. It joins the customer to the SS Concierge community. Members receive community updates and may be contacted about selected travel opportunities that could be relevant to them. There is no recurring membership fee.

SS Access does not include a personalised Business or First Class search, active flight sourcing, monitoring of a specific travel request or booking coordination. SS Flights does not guarantee that any opportunity, seat, fare, booking or departure date will become available.

SS Access is supplied when payment is accepted and the customer’s membership is activated in the SS Concierge community system. Activation records the customer as a community member and makes them eligible to receive community updates and contact about selected travel opportunities.

Membership has no predetermined end date, but it is not guaranteed for life. It continues until the customer asks to leave or SS Flights changes or discontinues the community on reasonable notice. Membership does not guarantee that any particular update or travel opportunity will be provided. Nothing in these terms limits any rights or remedies available under the Australian Consumer Law.

Priority Concierge

The A$499 Priority Concierge fee is a one-request engagement fee. It includes one personalised Business or First Class search for one agreed travel request and its passengers, options shaped around the agreed route, dates, flexibility and cabin preferences, comparison and booking coordination, and WhatsApp contact during business hours. Our team will contact you through WhatsApp as your plans progress. Priority Concierge does not include 24/7 support.

A search is the personalised research and presentation of suitable options for the agreed travel request. It is not a promise that a suitable option will be found or booked. Requests follow payment order within Priority Concierge, while Private Express requests take precedence. SS Flights will confirm expected search timing after reviewing the completed travel brief and will supply the service within that agreed timeframe or, if none is agreed, within a reasonable time.

Private Express

The A$888 Private Express fee is a one-time 12-month engagement fee. The service runs for 12 months from the payment date and includes four personalised searches, with one search allocated to each consecutive three-month service quarter. Renewal is manual, not automatic, and requires a new agreement and payment.

An unused quarterly allocation normally expires at the end of that quarter and cannot be brought forward from a future quarter. If the customer requested the search in time but SS Flights could not provide it during that quarter, the allocation carries into the next quarter. SS Flights will also consider a reasonable extension where serious illness, bereavement or another circumstance outside the customer’s reasonable control prevented its use.

Direct phone and WhatsApp contact and 24/7 urgent support apply only to an agreed active booking or journey. They do not guarantee a particular response time, outcome, airline action, replacement flight or reimbursement. Private Express requests receive sourcing priority over Priority Concierge requests, but priority does not provide preferential access to airline inventory.

Changes and cancellations

Contact info@ssconcierge.com.au promptly if you need to change or cancel a paid service. If you cancel because you changed your mind, any refund will reflect the part of the service not yet supplied and the reasonable work already performed or costs already incurred by SS Flights. SS Flights will explain the calculation. This does not limit any refund or other remedy required by law.

SS Access is supplied when the customer’s community membership is activated. Once activated, the SS Access fee is generally not refundable for a change of mind. For Priority Concierge, work already supplied may include reviewing the completed brief and research already performed. For Private Express, the calculation will take account of searches and support already supplied, work already performed and the remaining service period and search allocations. SS Flights will not charge for work it has not performed or costs it has not reasonably incurred. This does not limit any refund or other remedy required by the Australian Consumer Law.

If SS Flights cancels a service or cannot provide a material part of it for reasons within its control, it will offer an appropriate remedy, which may include supplying the service again, extending the service period or refunding the affected part of the fee. Airline cancellations and changes remain governed by the airline or booking provider’s terms, in addition to any rights available under law.

Australian Consumer Law

Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill, be reasonably fit for any purpose made known to us where the law applies, and be supplied within a reasonable time when no time has been agreed.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Availability statements and other limitations in these terms do not excuse SS Flights from responsibility for its own failure to provide the purchased service in accordance with those guarantees.

Contact

For questions about an enquiry, contact info@ssconcierge.com.au.